Help Centre
How can we help?
Find answers to common questions about Jojan One.
Getting started
How do I create an account?
Click Get Started on any page and complete the sign-up form. Your 14-day free trial begins immediately, and no credit card is required.
How do I invite team members?
From Settings, then Team, click Invite member and enter their email address. They will receive an invitation to join your workspace. User limits depend on your plan.
How do I upload existing documents?
Go to any relevant module, such as Contracts or Policies and Documents, and use the Upload button. Supported formats are PDF, Word (.docx) and plain text. Jova analyses uploaded documents automatically.
How long does onboarding take?
Most businesses complete initial setup in 30 minutes. A thorough onboarding with document uploads typically takes one to two hours.
Account and billing
How do I change my plan?
Go to Settings, then Billing, and select Change plan. Upgrades take effect immediately; downgrades apply at the next billing date.
How do I cancel my subscription?
You can cancel at any time from Settings, then Billing. Your access continues until the end of your current billing period, and your data is available for export for 30 days after cancellation.
Do you offer annual billing?
Yes. Annual billing is available at a discount and can be selected at checkout using the monthly and annual toggle on the pricing page. The current saving is shown there.
What counts as a user?
A user is anyone with a login to your Jojan One account, including team members, directors and advisors you invite.
Jova and AI
What is Jova?
Jova is Jojan One's AI compliance advisor. It monitors your compliance data, surfaces issues proactively, and answers your compliance questions with structured, sourced guidance.
Is Jova's guidance legally binding?
No. Jova provides AI-generated guidance and is not a substitute for legal advice. For matters requiring legal interpretation, always consult a qualified solicitor. See our AI Transparency page for more.
How many Jova requests do I get?
Your monthly Jova allowance depends on your plan. The current allowance for each plan is listed on the pricing page. Proactive alerts from Jova do not count towards it.
Is my data used to train AI models?
No. We send requests only to model providers whose terms prohibit training on submitted data, and where a request is routed through an aggregator we explicitly refuse providers that collect prompt data for training. See our AI Transparency page for the detail.
Security and privacy
Where is my data stored?
Your business records, accounts and uploaded files are held in a European region and encrypted at rest. We do not transfer personal data outside the UK or EEA without adequate safeguards and a lawful basis.
Can I export my data?
Yes. You can export your data at any time from Settings, then Data Export. Exports are available in CSV and PDF formats.
How do I report a security issue?
Please report security vulnerabilities to support@jojanone.com. We aim to acknowledge all reports within 24 hours and to resolve material issues within 30 days.
Still need help?
Our support team is available Monday to Friday, 9am to 6pm GMT.
For sales and partnership enquiries, see our contact page.